Our Privacy Policy

1. Introduction

Welcome to Urafiki Africa Tech Limited ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your information when you visit or use our website (the "Site") and our services (collectively, the "Services").

2. Information We Collect

The system shall be collecting customer information as per the Know Your Customer guidelines provided by various legislations of the United Republic of Tanzania jurisprudence. This is to curb offences like money laundering, and misuse of our Services.

2.1. Personal Information

We may collect the following types of personal information from you:

- Contact Information: Name, email address, phone number

- Account Information: Username, password and other account-related information

- Payment Information: Transaction history

- Communication Data: Records of your communications with us, including email correspondence and customer service inquiries.

2.2. Automatically Collected Information

When you interact with our Services, we may automatically collect the following information:

- Usage Data: Pages viewed, links clicked, and other actions undertaked when interacting with our Services.

- Device Information: IP address, browser type, operating system, and device type.

- Cookies and Tracking Technologies: We use cookes and similar technolodies to track your usage patterns and preferences.

3. How We Use Your Information

We may use the information we collect for the following purposes:

- To Provide and Improve Services: To operate, maintain, and improve our Site and Services.

- To Communicate with You: To send you updates, newsletters, marketing communications, and respond to your inquiries.

- For Payment Processing: To process payments and manage billing.

- To Enhance User Experience: To personalize your experience on our Site and remember your preferences.

- For Legal and Security Purposes: To comply with legal obligations, enforce our terms, and protect the security of our Services.

Supply of false data may attract criminal sanctions to the customers as per the Data Protection Act of 2022 and its regulations

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

- Service Providers: Third-party vendors who assist us in operating our Site and providing our Services (e.g., payment processors example HALOPESA, TIGO PESA, M-PESA, Airtel Money and T-PESA and other hosting providers).

- Business Transfers: In the evnet of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

- Legal Requirements: When required by law or in response to legal requests, such as summons, notice to produce, during discover and interrogatories or drawn court orders.

5. Your Choices and Rights

You have the following rights concerning your personal information:

- Access and Correction: You may request access to and correction of your personal information by contacting us at info@rafikii.io.

- Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications.

- Delete Account: You may request the deletion of your account and personal information by contacting us at info@rafikii.io.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

We shall store customer's data for not more than Ten (10) years as per the Anti-Money Laundering Act (section 15A and 16 of the Anti-Money Laundering Act).

7. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We will ensure that such transfers comply with applicable data protection laws.

8. Children's Privacy

Our Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately at info@rafikii.io.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date," and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy periodically.